Digital, AI and commerce
Customer Support Systems
Shared inboxes, tickets, WhatsApp support and AI first-line answers with hand-over to staff.
In short
Nexorra Digital builds customer support systems for organisations in Nairobi and across Kenya. Shared inboxes, tickets, WhatsApp support and AI first-line answers with hand-over to staff.
Modules
- Ticketing
- Shared WhatsApp inbox
- AI first response
- SLAs & escalation
- Knowledge base
- Satisfaction surveys
Built for Kenyan operations
- M-Pesa payments through Daraja or KopoKopo, matched to records automatically
- SMS and WhatsApp notifications through Africa's Talking and WhatsApp Business
- KRA eTIMS-ready invoicing where the system issues invoices
- Works on phones as an installable app, including on slow connections
- Hosted on your own server or managed hosting, with daily backups
Questions about customer support systems
- What is AI customer service?
- How does AI customer service work?
- What are the benefits of AI customer service?
- Why should a business use AI customer service?
- How can AI customer service help a business in Kenya?
- What is a WhatsApp AI chatbot?
- How does a WhatsApp AI chatbot work?
- What are the benefits of a WhatsApp AI chatbot?
Get a quote
Tell us about your customer support needs.
We reply within one working day with questions and a first recommendation.